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FAQ
- Shipping & Delivery
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In general, the delivery time shall be from 1 to 5 working days from placement of the order. Shipping costs shall amount to 6 euros within Germany and 10 euros for other European countries (with the exception of Madeira, the Canary Islands and the Balearic Islands) per order.
- Privacy & Security
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Of course, all personal data shall be fundamentally treated as confidential and your interests requiring protection will be strictly taken into account in accordance with statutory provisions.
In addition to the purposes given above, we shall also use your data for marketing purposes, in particular for the purpose of advertising GOLFINO products. You can object to the processing or sending and other use of your data for marketing purposes or revoke your consent at any time by notifying GOLFINO (clubmember-service@golfino.com). After receipt of your objection or revocation, we shall no longer use or process the data in question for marketing purposes and shall immediately stop sending advertising material.
- Returns & Replacements (Cancellation instructions)
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Right of return. You can return the received goods without giving reasons by sending back the goods within two weeks. This period begins, at the earliest, on receipt of the goods and of these instructions. In order to meet the cancellation period, it is sufficient to send the goods in good time. In any event, the return shall be made at our cost and risk. The return is to be made using the enclosed return sticker to:
GOLFINO AG, Humboldtstr.19, 21509 Glinde, Germany
Consequences of return
In the event of an effective return, both sides shall be reimbursed for performances received and any use taken (e.g. benefits gained from use) shall be compensated. In the event the goods have been damaged, compensation can be requested. This shall not apply if the damage to the goods can exclusively be attributed to the examination of them, as would have been possible for you in the retail shop, for instance. Furthermore, you can avoid the obligation to pay compensation by not using the goods as an owner and refraining from anything that could affect their value. Obligations to reimbursement payments shall be met within 30 days. The period shall begin for you on the sending of the goods or the return request and for us on receipt.
- Prices
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The current prices given at any time shall apply. All prices include German sales tax at the current rate established by law, but not shipping costs.
- Payment
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GOLFINO only offers the possibility of paying by credit card.
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